Sure, I will send our detailed company profile and product catalog to your email right away.

Yes, we hold a valid BSCI/ISO certificate. We can provide a copy for your reference.

Our products are mainly exported to Europe, North America, and Southeast Asia.

We currently employ approximately 170 skilled workers and technicians.

Yes, we have a professional design team that updates more than 50 new styles every season.

You are most welcome to visit us. Please let us know your schedule in advance.

We have OEM experience producing for well-known brands. Due to NDA agreements, we cannot disclose names, but we can show you similar styles.

We respect IP rights strictly. We can sign an NDA (Non-Disclosure Agreement) to protect your designs.

Our factory is located in Quanzhou city, which is the capital of footwear manufacturing in China.

Yes, we have a showroom displaying our current collection where you can view and touch the samples.

We have been specializing in athletic and casual footwear for over 10 years.

Yes, we accept Irrevocable L/C at sight for large orders.

For sample fees or small amounts, we accept PayPal. For bulk orders, we prefer T/T.

We require a 30% deposit to start production (to buy materials), and the balance before shipping.

The balance is due upon receipt of the copy of the Bill of Lading (B/L).

We only produce based on confirmed orders. We do not hold stock for speculative sales.

We use US Dollars (USD). Payment can also be made in RMB or Euros depending on the agreement.

Yes, the mold fee is usually refundable after you reach a certain order quantity (e.g., 20000 pairs).

AQL stands for Acceptable Quality Level. We use AQL 2.5 for major defects and AQL 4.0 for minor defects.

Our target defect rate is less than 0.5%. We have a strict quality control system.

We use Pantone color codes and approve lab dips before bulk production.

We use high-precision cutting machines to ensure the leather/fabric is cut accurately.

The stitching is done by skilled workers using high-speed industrial sewing machines.

We use a combination of cementing (gluing) and stitching for durability.

Yes, we test the sole bonding strength, flexing resistance, and abrasion resistance in our lab.

Yes, please let us know their schedule in advance so we can arrange access.

Please send photos and a report within 15 days. If it’s a manufacturing defect, we will compensate.

Minor glue marks (not visible when worn), slight color differences due to material texture, and size differences within 0.5CM are normal.

Standard packing: 1 pair/opp bag, 1 pair/box, [Number] pairs/carton. Custom packing is available.

Yes, we can print your barcode, SKU code, and size label on the shoebox or carton.

Yes, we will pack the cartons on standard export pallets (1.2m x 1.0m) for container loading.

We work with reliable carriers like COSCO, MSC, Maersk, and CMA CGM.

It usually takes 25-35 days from China to the West Coast of the USA.

Yes, for urgent orders, we can ship by air. It takes about 5-7 days.

We will provide Commercial Invoice, Packing List, Bill of Lading (B/L), and Certificate of Origin.

We can provide the necessary documents. For actual clearance at the destination port, you need a local agent.

We will check our packing records. If it’s our fault, we will send the missing quantity in the next shipment.

We usually compensate by crediting the value of the defective goods to your next order.

For minor quality issues, we can provide repair kits (extra glue, polish). For bulk defects, we remake the goods.

If it’s because we didn’t follow the approved sample, we will compensate you.

Yes, for the next order, we will add extra pairs to replace the defective ones found in the previous batch.

You can call me directly or message me on WhatsApp/WeChat. I check messages daily.

We take all complaints seriously. We investigate immediately and provide a solution within 24 hours.

Yes, our products comply with REACH, RoHS, and CPSIA standards.

Yes, these are standard tests we conduct via third-party labs.

Yes, our standard shoe boxes are made from recyclable cardboard.

We can source Chrome-free leather upon request, though it is more expensive.

This model uses a water-resistant coating. For full waterproofing, we recommend using a spray protector.

For mesh: hand wash with mild soap. For leather: wipe with a damp cloth and use leather cream.

The weight varies by size. A Men’s US 9 weighs approximately [e.g., 380g].

I completely understand. To minimize your risk, we offer two options:

We understand cash flow is important. How about this: We produce the full 500 pairs (to meet our factory requirements), but we ship them to you in two batches. You only pay for the second batch when we ship it next month. This way, you only need the capital for 250 pairs now.

That’s a great strategy for testing. We can do that! However, if 100 pairs per style is below our standard MOQ for that specific shoe, we may need to charge a small “small lot fee” or slightly increase the price per pair. Alternatively, for our stock models, we offer much lower MOQ for mixed styles.

Yes, absolutely. For custom designs (OEM), the MOQ is usually higher (e.g., 500 pairs/color) due to mold and setup costs. For our ready-made stock models, the MOQ is much lower (e.g., 100 pairs) and you can mix colors and sizes freely.

No problem. We offer “Warehousing & Staging” service. We produce the full 1000 pairs, but we store them in our bonded warehouse. We ship 300 pairs to you now, and you pay a small monthly storage fee for the rest. When you sell out, we ship the next batch. This solves your space issue.

The absolute minimum depends on the complexity. For simple slip-ons or canvas shoes, we can go as low as 200 pairs. For complex running shoes with air soles, the MOQ is higher (500+). What specific style are you interested in? I can check the exact minimum for that line.

This is because the majority of Europeans have “Greek Feet” (where the second toe is longer than the big toe). They also typically have high insteps and narrow heels.

American feet tend to be wider and have a lower instep compared to Asians or Europeans. Due to lifestyle and dietary habits, they often have thicker subcutaneous fat on the feet, making the overall volume larger.

The majority of Asians have “Egyptian Feet” (big toe is the longest). The characteristic is a high instep but a relatively wide forefoot.

Customers in these regions often have very wide forefeet and short, thick toes (often “Square Feet” where the first three toes are almost the same length).

The light switch is usually located near the heel or tongue. Please check if the switch is turned on. If it still doesn’t work, please press the switch several times to ensure good contact. (Note: Some models have a pressure switch that activates when you step.)

The LED components are sealed to protect against splashes, but we do not recommend wearing them in heavy rain or submerging them in water. Prolonged exposure to water may cause the battery to corrode or short-circuit.

Most of our light-up shoes use built-in rechargeable lithium batteries. For safety and waterproofing, the battery is usually sealed and not user-replaceable. However, the battery life typically lasts for 1-2 years with regular use.

Depending on the model (steady light vs. flashing), the battery usually lasts between 8 to 15 hours of continuous use. If the light is dimming, it means the battery is low and needs recharging.

This is usually caused by the internal circuit board or battery pack rubbing against the insole or midsole. It is not a quality defect, but a characteristic of the current design. We are working on improving the fixation of the electronic module in future batches.

Please locate the charging port (usually hidden under a rubber cap on the heel or side). Connect the provided USB cable to a standard phone charger or power bank. The light will usually turn red when charging and green/blue when fully charged.

Our batteries have built-in overcharge protection circuits. However, for safety reasons, we recommend unplugging the charger after 2-3 hours. Do not charge the shoes unattended overnight.

Abnormal flashing usually indicates low battery voltage or poor contact. Please try charging the shoes fully. If the problem persists, please contact us for a replacement module.

Yes, they are slightly heavier (approx. 100-200g more) due to the battery pack and circuitry in the heel. We design the weight distribution to be balanced, but you may feel a slight difference initially.

Yes, the hard object is the battery or circuit module. We recommend not removing the insole, as it protects the electronics. If the discomfort is severe, please try wearing thicker socks.

They are designed for casual wear and short walks. Due to the slightly harder heel (to protect the battery) and extra weight, they may not be as comfortable as professional athletic shoes for long distances.

We use certified lithium batteries with protection against overcharge, over-discharge, and short circuits. As long as you follow the usage instructions (avoiding water, puncturing, or disassembling), the shoes are safe.

The shoes are designed with sealed construction, making it difficult for children to access the battery. However, we always recommend that children wear them under adult supervision.

Absolutely. We have the supply chain and workforce to manage large-scale orders efficiently.

The price depends on the quantity and materials. Could you please tell me your target quantity?

The price is already competitive based on the quality. However, for larger quantities, we can offer a discount.

Our standard MOQ is 600 pairs per color, per style.

No, the price I quoted is the factory price (EXW) or FOB price. Shipping costs are calculated separately.

The main factors are upper material, outsole type, order quantity, packaging requirements, and shipping method.

Yes, we value long-term partners and can offer preferential pricing and better terms for regular orders.

We usually require 30% deposit by T/T, and 70% balance before shipment.

Changes are possible only before we purchase the materials. After that, it may not be feasible.

We don’t have a fixed price list as prices vary by season and material. Please send me the styles you like, and I’ll quote you.

You can place a trial order with a smaller quantity (e.g., 100-200 pairs) to test the market.

We focus on quality and service. If our quality is better, we cannot match a lower price from a lower-tier factory.

No, we are transparent. The costs include product price, mold fee (if applicable), and shipping.

The mold cost (for upper + sole) is approximately USD 2000. This is a one-time fee.

Yes, but we may need to charge a 10-15% rush fee to pay for overtime labor.

We offer EXW, FOB, and CIF. Most customers prefer FOB [Your Port] or CIF [Destination Port].

If materials are already purchased, you will need to cover the material cost and a cancellation fee.

The MOQ is set to cover the fixed costs of setting up the production line (cutting molds, sole molds, and worker setup time). Producing 100 pairs would cost us nearly the same as 500 pairs, making the unit price very high. By ordering 500, you get the best possible price and inventory for future sales.

Yes, we can accommodate a smaller quantity (below MOQ) at a higher unit price. Typically, orders below MOQ incur a 10-15% price increase to cover the additional handling and setup costs. Would you like me to recalculate the quote for 200 pairs?

For orders below MOQ, we usually require you to pick up the goods or pay for the freight, as the volume isn’t enough to negotiate good freight rates. However, if you reach our standard MOQ, we can discuss better shipping terms.

We value long-term partnerships. If you can provide a Letter of Intent (LOI) for a larger order next year, we can make an exception for this trial order and lower the MOQ, perhaps with a slight price adjustment. Let’s discuss the numbers.

Yes, the sample fee will be refunded when you place a bulk order with us.

Yes, we are an OEM/ODM factory. Please send your design sketch or tech pack.

The sample fee is USD [Amount], plus the cost of the mold (if a new sole is needed).

It takes 14-21 days for existing molds. For new molds, it takes 30 days.

Yes, we can put your logo on the tongue, insole, or heel for the sample.

We usually ship samples via DHL, FedEx, or UPS for speed.

The customer usually pays for the express shipping freight.

You can refuse the sample, but the sample fee and shipping are non-refundable.

It’s the sample made before bulk production starts, using the exact mass-production materials and technology.

Yes, bulk production will not start until you approve the pre-production sample.

Yes, we welcome feedback. We can make adjustments (fit, color, material) for a second sample.

It’s the final approved sample that serves as the quality benchmark for the entire production run.

We usually offer 1-2 pairs of existing stock samples for free, but the customer pays shipping.

Yes, we can make a dummy box or a sample box for you to review the printing and structure.

Our current monthly capacity is about 200 000 pairs, which can be scaled up during peak seasons.

It is usually 45-60 days after the pre-production sample is approved.

Yes, you or a third-party inspection company (like SGS/BV) are welcome to inspect the goods.

Inspection is usually done when 100% of the goods are packed and ready for shipment.

We will sort out the defective products and repair or remake them until the goods pass the AQL standard.

Yes, our QC team inspects the goods at the 30% and 70% production stages.

Under CIF terms, we pay freight and insurance, but the customer pays import duties. Under DDP, we handle everything.

Please file a claim with the shipping company. We can assist with documentation if the damage occurred before loading.

We don’t accept returns for change of mind. We only accept returns or compensation for quality defects.

We offer a 90-day warranty from the delivery date for manufacturing defects.

Yes, I am available 24/7 for urgent matters.

Yes, we can provide a general compliance certificate. For specific tests, there might be a lab fee.

Yes, if there are technical issues with the shoe’s performance, our R&D team will analyze the cause.

No. Please ensure the charging port is completely dry before connecting the charger. Moisture in the port can cause a short circuit and damage the electronics.

We offer a quality warranty of [e.g., 30-90 days] covering manufacturing defects in the lights or battery. Damage caused by water ingress, dropping, or improper charging is not covered under warranty.

Yes, we offer options using recycled materials and eco-friendly adhesives to meet market demands.

We can produce vegan shoes using 100% synthetic materials. Please specify this requirement.

Yes, you can mix sizes (e.g., EUR 39-44) within the color and style to meet the MOQ.

The gross weight is usually under 15KG per carton to comply with shipping regulations.

If it’s our printing error, we will compensate you for the cost of relabeling or the lost sales.

Since foot shapes vary globally, we strongly recommend your customers measure their foot length (in cm) first.